Patients perception of expected benign breast biopsy results communicated over the telephone
Association of Breast Surgery ePoster Library. Fuchs I. 05/15/17; 166260; P094
Ingrid Fuchs
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Abstract
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Introduction:
In most breast screening centres there is no capacity to bring all patients back for face-to-face result by a radiologist or surgeon, even though this is regarded as best practise according to the NHS breast screening programme (1).
We wanted to reduce travel-and waiting time for women and offer a high quality nurse led clinic instead. We present a telephone results audit and an evaluation of this service.
Methods:
Over a period of one year, women undergoing a biopsy after assessment, were given the option to receive their results over the telephone by a Clinical Nurse Specialist. During the assessment pathway appropriate counseling was provided. Very anxious patients and suspected cancer patients were for results referred to a surgeon. A specific protocol designed for this clinic was followed and the service was evaluated using a patient satisfaction survey.
Results:
Over a period of one year, 653 women received telephone results. The main results revealed: 379 benign outcomes, 97 malignancies, 53 B3 outcomes and 24 (re)biopsies.
In two satisfaction surveys performed over this period, we asked women about their experience. 199 women responded to the survey and provided positive feedback about receiving telephone results. 135 women supplied additional comments about the good service delivered.
Conclusion:
Women are very happy to receive biopsy results over the phone even if the occasional results are malignant, as long as they are adequately supported during the assessment process and informed about the possible outcomes after a biopsy.
1: Interim Quality Assurance Guidelines for CNS's in breast cancer screening, (Public Health England, 2012)
In most breast screening centres there is no capacity to bring all patients back for face-to-face result by a radiologist or surgeon, even though this is regarded as best practise according to the NHS breast screening programme (1).
We wanted to reduce travel-and waiting time for women and offer a high quality nurse led clinic instead. We present a telephone results audit and an evaluation of this service.
Methods:
Over a period of one year, women undergoing a biopsy after assessment, were given the option to receive their results over the telephone by a Clinical Nurse Specialist. During the assessment pathway appropriate counseling was provided. Very anxious patients and suspected cancer patients were for results referred to a surgeon. A specific protocol designed for this clinic was followed and the service was evaluated using a patient satisfaction survey.
Results:
Over a period of one year, 653 women received telephone results. The main results revealed: 379 benign outcomes, 97 malignancies, 53 B3 outcomes and 24 (re)biopsies.
In two satisfaction surveys performed over this period, we asked women about their experience. 199 women responded to the survey and provided positive feedback about receiving telephone results. 135 women supplied additional comments about the good service delivered.
Conclusion:
Women are very happy to receive biopsy results over the phone even if the occasional results are malignant, as long as they are adequately supported during the assessment process and informed about the possible outcomes after a biopsy.
1: Interim Quality Assurance Guidelines for CNS's in breast cancer screening, (Public Health England, 2012)
Introduction:
In most breast screening centres there is no capacity to bring all patients back for face-to-face result by a radiologist or surgeon, even though this is regarded as best practise according to the NHS breast screening programme (1).
We wanted to reduce travel-and waiting time for women and offer a high quality nurse led clinic instead. We present a telephone results audit and an evaluation of this service.
Methods:
Over a period of one year, women undergoing a biopsy after assessment, were given the option to receive their results over the telephone by a Clinical Nurse Specialist. During the assessment pathway appropriate counseling was provided. Very anxious patients and suspected cancer patients were for results referred to a surgeon. A specific protocol designed for this clinic was followed and the service was evaluated using a patient satisfaction survey.
Results:
Over a period of one year, 653 women received telephone results. The main results revealed: 379 benign outcomes, 97 malignancies, 53 B3 outcomes and 24 (re)biopsies.
In two satisfaction surveys performed over this period, we asked women about their experience. 199 women responded to the survey and provided positive feedback about receiving telephone results. 135 women supplied additional comments about the good service delivered.
Conclusion:
Women are very happy to receive biopsy results over the phone even if the occasional results are malignant, as long as they are adequately supported during the assessment process and informed about the possible outcomes after a biopsy.
1: Interim Quality Assurance Guidelines for CNS's in breast cancer screening, (Public Health England, 2012)
In most breast screening centres there is no capacity to bring all patients back for face-to-face result by a radiologist or surgeon, even though this is regarded as best practise according to the NHS breast screening programme (1).
We wanted to reduce travel-and waiting time for women and offer a high quality nurse led clinic instead. We present a telephone results audit and an evaluation of this service.
Methods:
Over a period of one year, women undergoing a biopsy after assessment, were given the option to receive their results over the telephone by a Clinical Nurse Specialist. During the assessment pathway appropriate counseling was provided. Very anxious patients and suspected cancer patients were for results referred to a surgeon. A specific protocol designed for this clinic was followed and the service was evaluated using a patient satisfaction survey.
Results:
Over a period of one year, 653 women received telephone results. The main results revealed: 379 benign outcomes, 97 malignancies, 53 B3 outcomes and 24 (re)biopsies.
In two satisfaction surveys performed over this period, we asked women about their experience. 199 women responded to the survey and provided positive feedback about receiving telephone results. 135 women supplied additional comments about the good service delivered.
Conclusion:
Women are very happy to receive biopsy results over the phone even if the occasional results are malignant, as long as they are adequately supported during the assessment process and informed about the possible outcomes after a biopsy.
1: Interim Quality Assurance Guidelines for CNS's in breast cancer screening, (Public Health England, 2012)
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