Improving Breast Cancer Patient Experience Through Innovative Design Thinking
Association of Breast Surgery ePoster Library. Leff D. 05/13/19; 257171; P129
Daniel Leff
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P129
Topic: Other
Introduction An increasing body of literature suggests that the architectural layout of a healthcare environment impacts significantly on patient experience, wellbeing and morbidity. We sought to assess patient experience of a London Teaching Hospital Breast Unit to inspire innovative design solutions to create a more sympathetic “healing architecture”. Methods Post-graduate students on the MSc/MRES in Healthcare Design co-delivered between Imperial College London and Royal College of Art participated in an intensive “Design Dash” and trained to rapidly dissect problems, identify opportunities, and develop solutions. Over eight weeks the students had to gather data, brainstorm new ideas, and craft prototype designs to address areas of improvement raised by patients. Students considering everything from users' motivations and behaviours, to the viability of potential business models, to the feasibility of technological execution. Results Three themes emerged: a) the waiting room precipitates anxieties and fears; b) patients emotions are not considered in the “flow” of the service, and c) the environment following bad news is not sympathetic to emotional needs. These challenges were met with innovative design solutions to: a)improve the waiting experience using dynamic art installation as a vehicle for positive distraction; b) improve progressive flow so that patients receiving bad news have an alternate exit route, and c) enhance spatial experience after receipt of bad news by reconnecting to nature (concept space: “Lucie Room”). Conclusions: This MSc/MRES Design Dash has generated key themes subsequently championed by the Trust and Charity to be taken forward in a new Breast Unit re-design.
Topic: Other
Introduction An increasing body of literature suggests that the architectural layout of a healthcare environment impacts significantly on patient experience, wellbeing and morbidity. We sought to assess patient experience of a London Teaching Hospital Breast Unit to inspire innovative design solutions to create a more sympathetic “healing architecture”. Methods Post-graduate students on the MSc/MRES in Healthcare Design co-delivered between Imperial College London and Royal College of Art participated in an intensive “Design Dash” and trained to rapidly dissect problems, identify opportunities, and develop solutions. Over eight weeks the students had to gather data, brainstorm new ideas, and craft prototype designs to address areas of improvement raised by patients. Students considering everything from users' motivations and behaviours, to the viability of potential business models, to the feasibility of technological execution. Results Three themes emerged: a) the waiting room precipitates anxieties and fears; b) patients emotions are not considered in the “flow” of the service, and c) the environment following bad news is not sympathetic to emotional needs. These challenges were met with innovative design solutions to: a)improve the waiting experience using dynamic art installation as a vehicle for positive distraction; b) improve progressive flow so that patients receiving bad news have an alternate exit route, and c) enhance spatial experience after receipt of bad news by reconnecting to nature (concept space: “Lucie Room”). Conclusions: This MSc/MRES Design Dash has generated key themes subsequently championed by the Trust and Charity to be taken forward in a new Breast Unit re-design.
P129
Topic: Other
Introduction An increasing body of literature suggests that the architectural layout of a healthcare environment impacts significantly on patient experience, wellbeing and morbidity. We sought to assess patient experience of a London Teaching Hospital Breast Unit to inspire innovative design solutions to create a more sympathetic “healing architecture”. Methods Post-graduate students on the MSc/MRES in Healthcare Design co-delivered between Imperial College London and Royal College of Art participated in an intensive “Design Dash” and trained to rapidly dissect problems, identify opportunities, and develop solutions. Over eight weeks the students had to gather data, brainstorm new ideas, and craft prototype designs to address areas of improvement raised by patients. Students considering everything from users' motivations and behaviours, to the viability of potential business models, to the feasibility of technological execution. Results Three themes emerged: a) the waiting room precipitates anxieties and fears; b) patients emotions are not considered in the “flow” of the service, and c) the environment following bad news is not sympathetic to emotional needs. These challenges were met with innovative design solutions to: a)improve the waiting experience using dynamic art installation as a vehicle for positive distraction; b) improve progressive flow so that patients receiving bad news have an alternate exit route, and c) enhance spatial experience after receipt of bad news by reconnecting to nature (concept space: “Lucie Room”). Conclusions: This MSc/MRES Design Dash has generated key themes subsequently championed by the Trust and Charity to be taken forward in a new Breast Unit re-design.
Topic: Other
Introduction An increasing body of literature suggests that the architectural layout of a healthcare environment impacts significantly on patient experience, wellbeing and morbidity. We sought to assess patient experience of a London Teaching Hospital Breast Unit to inspire innovative design solutions to create a more sympathetic “healing architecture”. Methods Post-graduate students on the MSc/MRES in Healthcare Design co-delivered between Imperial College London and Royal College of Art participated in an intensive “Design Dash” and trained to rapidly dissect problems, identify opportunities, and develop solutions. Over eight weeks the students had to gather data, brainstorm new ideas, and craft prototype designs to address areas of improvement raised by patients. Students considering everything from users' motivations and behaviours, to the viability of potential business models, to the feasibility of technological execution. Results Three themes emerged: a) the waiting room precipitates anxieties and fears; b) patients emotions are not considered in the “flow” of the service, and c) the environment following bad news is not sympathetic to emotional needs. These challenges were met with innovative design solutions to: a)improve the waiting experience using dynamic art installation as a vehicle for positive distraction; b) improve progressive flow so that patients receiving bad news have an alternate exit route, and c) enhance spatial experience after receipt of bad news by reconnecting to nature (concept space: “Lucie Room”). Conclusions: This MSc/MRES Design Dash has generated key themes subsequently championed by the Trust and Charity to be taken forward in a new Breast Unit re-design.
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